Shipping policy

Shipping Policy

Last Updated: September 24, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience. Please review the information below regarding our shipping process, delivery times, and shipping-related issues.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During major sales events, holidays, or periods of high order volume, processing may take additional time. If there is a significant delay, we will make reasonable efforts to notify you.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Destinations

We currently ship to addresses within the United States, including the contiguous United States.

Some remote areas, U.S. territories, P.O. Boxes, and other restricted destinations may have limited shipping availability depending on the product and carrier.

If we are unable to ship your order to the address provided, we will contact you to discuss available options.

3. Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are displayed at checkout based on your shipping address and the products in your order.

Typical delivery times are:

Standard Shipping: approximately 3–7 business days
Large or Oversized Items: approximately 5–10 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances beyond our control.

4. Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Promotional shipping offers are subject to the terms and conditions stated in the applicable promotion.

5. Tracking Your Order

Once your order has shipped, tracking information will be provided by email when available.

Please allow up to 48 hours for tracking information to become active after the shipping confirmation has been sent.

If tracking information has not updated for several business days, please contact our customer service team and we will assist you in checking the status of your shipment.

6. Delayed or Lost Packages

After an order has been handed over to the shipping carrier, delivery times are controlled by the carrier.

If your package is delayed, please first check the tracking information provided by the carrier.

If a package appears to be lost or has not been delivered within a reasonable period after the expected delivery date, please contact us. We will work with the carrier to investigate the shipment and determine the appropriate next steps.

7. Incorrect or Incomplete Shipping Information

Please carefully review your shipping address before completing your order.

If you provide an incorrect or incomplete shipping address and the order has not yet shipped, please contact us as soon as possible. We will do our best to update the address before shipment.

Once an order has shipped, we may not be able to change the delivery address.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

8. Damaged Packages

If your package arrives visibly damaged, please take photos of the package and the damaged products before disposing of any packaging materials.

Please contact us as soon as possible with:

Your order number
Photos of the shipping box
Photos of the damaged product
A brief description of the damage

We will review the situation and work with you to provide an appropriate solution.

9. Missing Items

If you receive your order and an item appears to be missing, please contact us within 7 days of delivery.

Please provide your order number and a description of the missing item so that we can investigate the shipment.

10. Multiple Packages

Some orders may be shipped in multiple packages, particularly when an order contains large items, accessories, or products stored at different fulfillment locations.

You may receive multiple tracking numbers and your items may arrive at different times.

11. Pre-Orders and Backordered Items

If your order contains a pre-order or backordered item, the estimated shipping date will be indicated on the applicable product page or during checkout when available.

Orders containing multiple products may be shipped separately depending on product availability.